3 Ways to Contact Telkomsel Customer Service

Do you have problems with Telkomsel services? Whether it’s about a bad signal, slow internet connection, cut credit, or other things, of course this must be reported to Telkomsel’s Customer Service service so that it can be followed up immediately.

Telkomsel’s CS service is very responsive to all user complaints. This is what makes customers feel at home to continue to use their products. And Telkomsel also provides several options for contacting the operator.

There are at least 3 ways you can contact the Telkomsel operator. These three are fastest way to get response from them, so you don’t have to wait a long time or even come to Telkomsel’s Grapari to solve the problem.

1. Contacting via Telkomsel Call Center

The fastest way is to directly call the Telkomsel operator. Please call directly on the number 188 and wait until you get a response from the operator. Then please state the problem you want to report.

Call cost is approx. 300 rupees after connecting with one of the operators. Apart from this, there is also a free way to contact Telkomsel Customer Service. Please continue to see the second way.

2. Contact Telkomsel CS on Social Media

Julybe you only have an internet connection and there is no credit, so this method is highly recommended. So currently Telkomsel’s CS service is very active on social media. Among other things on Facebook, Twitterand Instagram.

Choose one of them, and then send them a message. After a few minutes, you will get a response and you can start giving details of the problem you are experiencing.

His social media username is @Telkomsel, make sure you search for it properly. And the original Telkomsel account has a verification badge next to the username.

3. Via Message in Email

The last one is to use e-mail messages. You can submit a report on the problems you are experiencing with Telkomsel products. Please send it to the following email address:

[email protected]

After submitting it, please wait for their reply. From my own experience for the latter method it takes longer to get a reply, approximately 1 hour. But at least they still respond.


Also read: How to Stop Telkomsel Card Content Service

So between the three above, please choose whichever one you think is easy to contact the Telkomsel operator. I myself use the second method more often, namely through social media. This is because the response obtained is very fast, only a matter of minutes.

In addition to the above, Telkomsel also provides services Virtual Agent or something chatbot, and it is available on the Telkomsel website. So you can ask something to the robot and surely will get the appropriate answer. But for me service chatbot This is not optimal in serving its users.

Hopefully useful and good luck