Julybe you can sell a lot of the goods you produce to buyers but it is very difficult to make your buyers become your regular customers. Buyers will become customers if their needs are met with satisfactory service. Then how is good service and can show satisfaction to these customers? So what makes satisfied customers come back again? So, here are some tips to make your buyers come back and become regular customers.
Build business reputation
How to sell your product
Make Buyers Become Customers
Customers are people who need to be helped and served
Buyers are not always customers, but their name is customers, namely buyers who return to buy or return to use your services. They need to understand your product and need to be served and helped so that they are interested in the goods you offer. And to attract buyers to become customers, namely satisfactory service. Serve them well, assisted with simple, easy-to-understand information and serve patiently because not all potential buyers personally understand the information you provide.
They are usually not familiar with the many technical terms commonly used. Therefore, use common words that are easy for everyone to understand. For example, “Do you want the type of equipment that uses electricity to be more efficient and can turn off automatically, if you use it for 10 seconds? Or, do you want an ordinary model where there is no automatic device?”
Buyers are looking for the best goods or services
As you know maybe you can sell a lot of things to your buyers but it is very difficult to make your buyers become the right customers. Generally, customers will return if they find the item they are looking for or the service they use is the best. Today, the question of price is the main number 2, namely the goods they are looking for or the services they use are the best.
Buyer is king
Back again to good and satisfying service. The customer is king and king always gets what they want. It’s like the buyer is the king and you are the servant. Serve your customers well, patiently, and appropriately. Once your buyers are treated as kings they will come back to be your regular customers, they will even recommend the products or services you sell to those closest to your customers, a profit for you, right?
Not all of your customers are “brilliant” in the sense that once you explain they personally understand what you are saying, your customers also differ from one letter to another. Even your best service doesn’t necessarily satisfy your buyers. So patience is absolutely required to turn your buyers into customers.
Providing solutions and donations to customers
Sometimes customers will find it difficult or do not understand the products you offer. Give them the perfect problem and give them accommodation and donations to get a solution to solve their problem properly.
Be a good listener
As a successful businessman with many consumers or customers who use your products and services, you are also required to become more familiar with your customers. Be a good listener to your customers, listen and find solutions to their complaints or problems. They come to us, with the aim of having their needs met with satisfactory service. He will be ready to pay, if he is sure that his wishes can be obtained from us. Develop our listening skills. Learn how to properly listen to and explore customer needs. Don’t just take profit from your customers but be their close friend and listen carefully to what they complain about so the profit of getting lots of customers will be yours.
Engage your customers
To improve the quality and services you offer, involve your customers by providing suggestions, criticisms or input on the quality of the goods and services you offer. Invite discussion, not dictate or patronize. But, have a dialogue by exchanging ideas. Always use the phrase, “Our view is this, what do you think? Are you okay with this method?” Or you can use the sentence “Are you satisfied with our service, what do you think that is less than our service?”
Always improve quality
The business you run is not the only one in your city or area, so to get regular customers or continue to grow, always make improvements both in quality and in terms of service. Provide access accommodation to your customers. If you don’t improve the quality of what you offer, of course, your competitors will take your hard-earned customers.
Honesty in the business world is the main thing. When your customers only know your dishonesty, don’t expect your customers to use your services or products again. When we sow “dishonesty”, we will reap customer “distrust”. It will take a long time for customers to trust us and come back again to transact. However, to destroy trust, it is very easy and fast. Be honest with customers, build trust from customers.